Shipping & Returns
We ship through registered courier companies for orders within India as well as international orders.
*Please note that Saturdays, Sundays, and Public Holidays are not set as working days for standard deliveries.
SHIPPING CHARGES
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Shipping and handling rates vary based on the product, its size and volume, the packaging used, and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
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DUTIES & TAXES FOR INTERNATIONAL ORDERS
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Duties & Taxes for "international orders" are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
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SHIPPING OF PRODUCTS
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All orders are processed from our own warehouse in Bengaluru, Karnataka. Orders will be delivered to the shipping address mentioned at checkout.
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TRACKING PACKAGE
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Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on our web boutique, from the “Order Status” link under “Customer Assistance” in the website footer.
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In case we fail to provide you the tracking data, you can contact us at info@latticelane.com, to get the latest tracking data of your products.
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NON-AVAILABILITY ON DELIVERY
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Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
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MODES OF PAYMENT
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For shipping to India, we accept all major debit & credit cards (including MasterCard, Visa) and also provide Net Banking options across major banks. For all international transactions, we accept PayPal.
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Due to the new RBI regulations in India, all credit and debit cards issued in Indian Territory cannot be used for transactions in international currency by default unless overridden by the card holder explicitly with the bank.